We are committed to providing our customers with high quality products and our desire to ensure high levels of customer satisfaction, we adhere to the Golden Rule.

The Pearl Aesthete Stainless Steel Cup is designed to last and we test and manufacture to the highest quality standard. With proper care, your stainless steel cup should remain a constant part of your life for many more years to come. In case your Pearl Aesthete cup fails to function properly at any time for any reason whatsoever, Venture Duckling will replace it for free (excluding shipping). Simply send an email to customerservice@ventureduckling.com or fill out the form here, please include your name and order number. We will contact you with a special promo code that allows you to receive 100% off the regular retail price (excluding shipping). Each customer can only receive one replacement per original purchase, and the promotional code will deactivate after the first use.